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I would better recommend users to either get Airtel or JIO broadband or anything else apart from this.✓ Simple: one-click connection, no registration required This app shows just 2 star ratings but still they are shameless and are so lagging to provide user a better experience. Looks like the app is just made to trap the users by promoting to take their broadband connection. I installed this app and logged in to my account but I cant see anything related to issue tracking. I just got an sms ensuring me the fastest resolution of my issue and a link was provided in the sms which was sent to track the registered issue through this app. I could register a complaint through its customer care and a ticket was raised but then there is no action. Its been 6 days now and I am still waiting for the internet connection. Once they got the money everybody got invisible. Hence I moved ahead and a as a part of registration my money was deducted. I was using the other broadband connection but these act fibrenet guys kept on calling me over the phone asking me to try their internet connection as somehow they got to know that my current internet connection was expiring soon. Please share your contact or account number along with your city and we will get in touch with you. Hi Rohit, We sincerely apologize for the inconvenience caused. Hope you guys change and become better at serving your customers. Stop taking your loyal customers for granted. Anyhow you are suspending the service, then why bother to restrict customer service access. What sort of genius will come up with this logic.
I can’t see my ticket status and the app keeps showing me to pay bill before accessing the customer service. When asked the same the rude customer service rep hung up on me and did not bother to call back. what sort of logic is this.This is straight forward cheating.taking money for the service you have not provided. It has gained around 1000 installs so far, with an average rating of 3.0 out of 5 in the play store.
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After raising a complaint and contacting customer service which took more than 10 minutes to get hold off on call, they say if you don’t have connectivity for more than 72 hours then only we will refund, otherwise the customer should ask. How to Install ACT Test Prep for Windows PC or MAC: ACT Test Prep is an Android Education app developed by Pixel Eyes and published on the Google play store. Since I did not have internet connection for two days, they should waive that bill for two days. They charged late payment fees in my bill from previous month which is ok but they did not mention before hand. I raised a complaint and they took two days to fix it and I did not have internet connectivity. I have been using act fibernet for more than 7 years now when it was called Beam in Hyderabad. Restarting the service using my accout details to a third party without my consent I have also lodged a file in consumer forum.ĭo not ever ever take service from these fraud Not having received any of the promised refund till date. So i want to complain for three items: Mental harrassment and agony caused to deal with ACT fbernet representatives on multiple phonecalls and emails. I have never given any consent to start the service again and they would require my signatures to do that which i have not ever given. I moved from the address almost 8 months ago and now it has come to my notice that they have re continued my account, on my number, using my details at the same address and they have been sending me emails regarding the amount. I have never signed any kind of cheque from ACT fibernet. They were supposed to give me a refund on my name which i have not received till date and they claim they have sent the cheque. I have sent multiple emails to ask them to stop calling me. They discontinued the service but kept on calling me again and again from private numbers at almost any time of the day asking me to take the service again. I unfortunately took the poor service they provide in June 2018 and asked them to immediately stop it during the same month. Harassment and agony comes free with the service which never works
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